Your Source For Building Control Panels
1-866-UL PANEL
or 770-431-6555

Customer Service



Please inspect the shipment immediately


Panel Fab, Inc. tries to insure that your shipment has been made to the highest standards of quality. In the event that an error or damage occurs, the following procedure must be followed:

Any damage or loss incurred in transit is the responsibility of the carrier.

Damage/Loss
UPS or other Parcel Shipments
  1. Notify freight carrier driver at time of delivery if any carton shows physical damage.
  2. Notify Panel Fab customer service department @ 1-866-857-2635 within 5 days of deliver.
  3. Retain the merchandise AND packing material for inspection by the carrier.

Common Carrier (truck) Shipments
  1. Notify freight carrier driver at time of delivery if any carton or crate shows physical damage.
  2. Notify Panel Fab customer service department @ 1-866-857-2635 within 5 days of deliver.
  3. For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement. Panel Fab, Inc. cannot file the claim and therefore cannot issue credit to your account. You must contact the carrier and file the clam directly to be reimbursed. Failure to follow these instructions may result in forfeiture of monies due to you.

Credit


New customers or accounts considered inactive are required to apply for credit in order to place an order. To apply for a credit account, please provide the following information and submit on your company letterhead:
  • Four (4) trade references
  • Name and contact info for banking institution
  • Federal I.D. Tax Number
  • Accounts Payable contact info with email address
  • Complete billing and shipping address

Terms


Net 30 day terms will be granted for all customers having acceptable credit references. A 50% Deposit may be required for custom panel projects.

Prices


All prices are subject to change without notice.  No deduction will be allowed at settlement.  All orders are subject to a $25.00 minimum.

Warranty


All merchandise is produced to standard and commercial tolerances.  Panel Fab, Inc. warranties products to be free from defects in workmanship and material.  Warranties for panel components manufactured by others will carry that manufacturer's warranty.  When Panel Fab has determined that a product or panel component is defective, it will at Panel Fab's discretion ship a replacement component or issue credit to your account for the cost of the defective item.  Warranty coverage does not cover any labor as required to troubleshoot, or replace defective components.  Any return shipment to Panel Fab for completed panels or components will be done at the customer's expense.  No other warranty is expressed or implied.

Liability


The customer shall test and verify the suitability of the product for the intended use.  No warranty for intended use is made.  The customer assumes all risk and liability.  Panel Fab's only obligation is replacement or credit for product proven defective.  Panel Fab, Inc. shall not be liable for any loss or damage from the use or inability to use the product.

Returned Goods


ALL SALES ARE FINAL - RETURNS WILL BE AT PANEL FAB'S DISCRETION.  Do not return any merchandise for any reason without first calling our customer service department at 1-866-857-2635.  All unauthorized returns will be refused at our dock.  Stock items ordered in error may be returned at customer expense for credit within 30 days and are subject to a 20% restocking fee.  EZ Panels may be returned at customer expense for credit within 30 days and are subject to a 30% restocking fee.  Returns over 30 days from invoice date will not be accepted.  All returned items must be in re-saleable condition.  Please have our invoice number when calling to request any return.  Custom panels cannot be returned.

Freight Terms


EZ Panels - FREE Shipping Offer
  1. Available for any EZ Panel order for (20) or more panels.
  2. All restrictions listed above for Flat Rate Shipping apply.
  3. Orders must ship complete.
  4. Any partial shipment request for less than (20) panels will waive the FREE Shipping Offer and will revert back to the Flat Rate Shipping Offer fee schedule.

Custom Panels and All Other Shipments
  1. Shipments are FOB Panel Fab warehouse.
  2. Freight billed prepaid/add unless written quotation is provided to indicate otherwise.